Under no circumstances remove the screws from these tools! You can usually avoid having to send the tool in for repair by calling us with your problem so that we can talk you through it..

Ensure that you are using the correct brand/size Taks and needle for your tool.  Use only the Taks and needles sold through this website to resupply your tools.

The Taks are moisture sensitive.  They can loose, or gather moisture.  We suggest storing them in the original sealed zip lock bag.

Too Dry: The Taks tend to break off before they get through the fabric.
Solution:  Place them in a plastic bag with a slightly damp paper towel for two days.

Too Moist:  The tool tends to jam and/or cutter isn’t cutting Taks.  (It’s actually bending the Tak strip instead of cutting it.)
Solution:  Remove Taks from package and allow to air dry (in a dry place) for two days.

The tool needles must have space under/behind the fabric layers in order for the tool to eject the Taks.

IMPORTANT-Release the gun trigger all the way before removing the needle from the fabric —this will prevent most jamming occurrences.

If a jam occurs:  Follow the instructions below for replacing the needle.
If it is sticky, use needle nose pliers and gently pull.  Once the needle is removed, the basting gun handle should snap back into position.  Clear the channel of the needle with a straight pin.  Check to make sure you have not bent the ejector rod,( the rod that goes through the needle) by looking straight at the nose of the tool through the hole where the needle goes.  The rod should be straight and in the middle of the housing, not bent in any way.  If the rod is straight, reinsert the needle and you are ready to continue.   If the ejector rod is bent, the tool will need to be replaced.  Send the tool with a check for $10 and we will send you a replacement.